Conditions générales de vente

This document outlines the terms and conditions that apply to all purchases made through the Tapis Beige website. Please read these terms carefully before placing an order. By placing an order with us, you agree to these terms.

For any questions regarding these terms or your order, you can contact us using the details below. This information is consistent across our entire website.

We sell vintage rugs and luxury carpets through our online store.

All product descriptions, images, and prices are provided for informational purposes. While we make every reasonable effort to ensure information is accurate, minor variations in color, packaging, or appearance may occur. We reserve the right to update product information at any time without prior notice.

All prices displayed on the website are shown in EUR and include applicable sales taxes unless stated otherwise.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed by email.

By placing an order, you confirm that:

After placing an order, you will receive an order confirmation email. This confirmation acts as acknowledgment of your request and does not constitute acceptance of the order. We reserve the right to refuse or cancel an order for legitimate reasons including, but not limited to, product availability, pricing errors, or suspected fraud. The acceptance of your order is complete when the product is shipped and you receive a shipment confirmation email.

We accept the following payment methods:  Visa, Mastercard, American Express, PayPal, and Google Pay.

Payment must be completed in full and verified before the order is processed and shipped.

If a payment is declined or reversed, we reserve the right to cancel the order.

We are committed to transparent and timely shipping.

We are not responsible for delays caused by third-party carriers, customs inspections, or events beyond our reasonable control (e.g., severe weather).

We offer a clear return policy to ensure customer satisfaction.

You may request a return within 30 Days of receiving your order, provided the items meet the following conditions:

Due to the nature of intimate apparel, opened or used items are generally not eligible for return unless they arrive damaged or defective.

How to Initiate a Return: To start a return, please email us at christianbigmarcus78@gmail.com with your order number and the reason for the return. We will provide instructions and a return shipping address.

Refunds, when approved, will be issued to the original payment method within 14 business days after we receive and inspect the returned goods.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect upon arrival.

If you receive an item that is damaged, defective, or incorrect, please contact us at christianbigmarcus78@gmail.com immediately, but no later than 30 days after delivery.

Please include your order number and clear photos of the issue so we can assess the situation and resolve it promptly by sending a replacement or issuing a full refund.

To the maximum extent permitted by law, Tapis Beige shall not be liable for any indirect, incidental, or consequential damages arising from the use or purchase of our products.

Nothing in these Terms of Sale limits your statutory consumer rights under applicable law.

These Terms of Sale are governed by and construed in accordance with the laws of France.

If you are a consumer residing in another country, you may also benefit from mandatory consumer protection laws and regulations applicable in your country of residence.